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MESSAGING
Omnichannel Unified Smart Inbox
Manage WhatsApp, Instagram, Facebook, and Web chat from a single high-performance interface.
Prerequisites
- At least one connected messaging channel
Instructions & Setup
1. Centralized Queue
All incoming customer messages appear in real-time in the Unified Inbox.
2. One-Click AI Reply
Click Generate Smart Reply to draft personalized, contextual responses in 1 click (1 AI Credit).
3. Assign Team Members
Route conversations to specific team specialists with internal private notes.
Plan Limits & Allocations
- • Unlimited manual inbound/outbound messaging within channel API platform limits
Troubleshooting & FAQs
Issue: New message not appearing
Resolution: Check that your social platform webhook is active and verified in Connected Accounts.
Need personalized technical guidance?
Contact Support Engineering