Everything You Need to Know
Clear, transparent answers about our platform features, AI credit allocations, billing policies, and security architecture.
01.What is MetaOrbit AI?
MetaOrbit AI is an all-in-one customer revenue platform combining omnichannel messaging (WhatsApp, Instagram, Facebook), B2B CRM deal pipelines, Orbit AI copilot automation, and social media publishing into a single unified workspace.
02.Is there a free trial, and is a credit card required?
Yes! We offer a full-featured 7-day free trial with 1,500 AI credits, 1 team seat, 100 CRM contacts, 2 connected social accounts, 100 marketing emails, and 100 automation runs. No credit card is required to start your trial.
03.How do MetaOrbit AI Credits work?
AI Credits are a normalized usage unit across all platform AI tasks. For example: a short message reply or comment reply costs 1 credit, a CRM summary or social caption costs 2 credits, an email draft costs 3 credits, long-form content or RAG search costs 5 credits, and an image generation costs 50 credits.
04.Do unused AI credits roll over each month?
Yes. On active paid subscription plans, up to 25% of your unused monthly credit allowance rolls over to your next billing cycle.
05.What happens when my AI credits are exhausted?
When your credit balance reaches 0, AI generation is safely paused until your next cycle or until you upgrade. All your standard low-cost SaaS features—including your CRM pipelines, Unified Inbox, contacts, tasks, and manual messaging—remain 100% operational.
06.What happens if an external AI provider experiences an outage?
MetaOrbit AI features automated multi-provider fallback. If a provider fails to respond, your credit reservation is automatically refunded back to your account in full with zero double charges.
07.Which social networks and messaging channels are supported?
MetaOrbit AI supports official integrations with WhatsApp Cloud API, Instagram Graph API, Facebook Pages & Messenger, LinkedIn Marketing API, YouTube Data API, TikTok, X (Twitter), Telegram, and custom SMTP/IMAP email servers.
08.How does billing work and which payment methods are accepted?
All subscriptions and payments are securely processed by Paddle Merchant of Record. Paddle supports all major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and localized bank transfers with automatic currency conversion.
09.Are my third-party API keys or OAuth tokens secure?
Yes. All third-party OAuth tokens are encrypted with AES-256-GCM. Provider credentials and server secrets are managed server-side in Google Cloud Secret Manager and are never exposed to client browsers.
010.Can I cancel or change my plan at any time?
Yes. You can upgrade, downgrade, or cancel your subscription at any time with one click from your Workspace Billing dashboard.
011.How do I contact customer support?
You can reach our dedicated support engineering team 24/7 by emailing business@metaorbitai.com or through the Help & Support center in your dashboard.
Still have questions?
Our engineering and customer success team is available to assist.
Contact Support Team