Privacy Policy

1. Introduction

MetaOrbit AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using MetaOrbit AI, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Profile Information: Avatar, preferences, settings
• Customer Data: Contact information, conversation history, CRM data you input
• Support Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Features used, pages visited, time spent, actions taken
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: Country and region based on IP address (for pricing and compliance)
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies
• Log Data: Access times, error logs, performance metrics

2.3 Third-Party Integration Data

When you connect third-party services (WhatsApp, Instagram, Facebook, Shopify, etc.), we collect:

• API access tokens and credentials
• Messages and conversations from connected channels
• Customer contact information from integrated platforms
• Order and transaction data (if applicable)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain the Service
• Process transactions and manage subscriptions
• Deliver AI-powered features and automation
• Manage your account and preferences
• Provide customer support

3.2 AI and Machine Learning

• Train and improve AI models for emotion detection, smart replies, and recommendations
• Analyze conversation patterns to optimize automation
• Detect spam, fraud, and abuse
• Personalize your experience

Note: We may use anonymized and aggregated data to improve our AI models. Individual conversations are not shared with other users.

3.3 Communication

• Send service updates, security alerts, and technical notices
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Notify you of new features and updates

3.4 Analytics and Improvement

• Analyze usage patterns and trends
• Monitor and improve Service performance
• Develop new features and functionality
• Conduct research and analytics

3.5 Legal and Security

• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Protect against fraud, abuse, and security threats
• Resolve disputes and investigate violations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Service:

• Payment Processing: Stripe (for payment processing)
• Cloud Hosting: Firebase, Google Cloud Platform
• AI Services: OpenAI, Anthropic (for AI features)
• Analytics: Google Analytics (anonymized data)
• Email Services: For transactional and marketing emails

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud, security issues, or Terms violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4.4 With Your Consent

We may share information with third parties when you explicitly consent or direct us to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access and authentication
• Monitoring: Continuous security monitoring and threat detection
• Regular Audits: Security assessments and penetration testing
• Secure Infrastructure: Hosted on enterprise-grade cloud platforms

Important: While we use reasonable security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Retained while your account is active
• Conversation Data: Retained according to your plan and settings
• Payment Records: Retained for 7 years (tax and legal compliance)
• Audit Logs: Retained for 2 years (security and compliance)
• Deleted Account Data: Permanently deleted within 90 days of account closure

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format

7.2 Correction and Update

• Update your account information through your settings
• Request correction of inaccurate data

7.3 Deletion

• Delete your account and associated data
• Request deletion of specific data (subject to legal retention requirements)

7.4 Marketing Opt-Out

• Unsubscribe from marketing emails via the link in each email
• Manage communication preferences in your account settings

7.5 Cookie Management

• Control cookies through your browser settings
• Note: Disabling cookies may affect Service functionality

To exercise these rights, contact us at support@metaorbitai.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: