Refund Policy

1. Overview

At MetaOrbit AI, we strive to provide exceptional service. This Refund Policy outlines the conditions under which refunds may be issued for our subscription plans.

Please read this policy carefully before making a purchase. By subscribing to our Service, you acknowledge and agree to this Refund Policy.

2. Free Trial Period

We offer a 7-day free trial for new users. During this period:

• You can explore all features included in your trial plan
• No payment is required to start the trial
• You can cancel at any time before the trial ends without being charged
• If you do not cancel before the trial ends, you will be automatically charged for your chosen plan

Recommendation: We strongly encourage you to fully test the Service during the free trial period to ensure it meets your needs before subscribing.

3. Monthly and Yearly Subscriptions

3.1 Standard Refund Policy

For monthly and yearly subscription plans (Starter, Growth, Pro):

• 7-Day Money-Back Guarantee: If you are not satisfied with the Service, you may request a full refund within 7 days of your initial purchase
• Eligibility: Refunds are only available for first-time subscribers
• Exclusions: Refunds are not available for subscription renewals
• Processing Time: Refunds are processed within 5-10 business days

3.2 Conditions for Refund

To be eligible for a refund, you must:

• Request the refund within 7 days of your initial purchase
• Provide a valid reason for the refund request
• Not have violated our Terms of Service or Acceptable Use Policy
• Not have engaged in fraudulent or abusive behavior

3.3 Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Requests made after the 7-day refund period
• Subscription renewals (monthly or yearly)
• Account suspension or termination due to Terms violations
• Dissatisfaction with features that were clearly described before purchase
• Technical issues on your end (internet connectivity, device compatibility, etc.)
• Change of mind after the refund period
• Failure to cancel before automatic renewal

4. Lifetime Plan - No Refund Policy

By purchasing the Lifetime Plan, you explicitly acknowledge and agree that:

• No Refunds: Absolutely no refunds will be provided, regardless of reason
• No Exceptions: This policy applies even if the Service is discontinued, the company is sold, or ownership changes
• No Chargebacks: Initiating a chargeback may result in legal action and permanent account termination
• Fair Usage: Excessive usage may result in throttling or additional charges, without refund
• Feature Changes: New premium features may require additional payment, without refund of the Lifetime Plan

4.1 Lifetime Plan Termination

The Lifetime Plan may be terminated without refund if:

• The company is sold, acquired, or merged
• Ownership of the company is transferred
• The company ceases operations or declares bankruptcy
• You violate the Terms of Service
• You engage in abusive or fraudulent behavior

Warning: The Lifetime Plan is a high-commitment purchase. We strongly recommend starting with a monthly or yearly plan to ensure the Service meets your needs before purchasing the Lifetime Plan.

5. Enterprise Plans

Enterprise plans have custom terms and refund policies negotiated on a case-by-case basis. Please refer to your Enterprise Agreement for specific refund terms.

6. How to Request a Refund

If you are eligible for a refund under this policy, follow these steps:

1. Email us at support@metaorbitai.com
2. Include your account email and subscription details
3. Provide a clear reason for the refund request
4. Allow 2-3 business days for our team to review your request
5. If approved, refunds will be processed within 5-10 business days to your original payment method

7. Cancellation vs. Refund

Cancellation and Refund are different:

• Cancellation: Stops future billing but does not refund the current billing period. You retain access until the end of the paid period.
• Refund: Returns your payment and immediately terminates access (if within the refund period).

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

8. Chargebacks and Disputes

If you dispute a charge with your bank or credit card company (chargeback) without first contacting us:

• Your account will be immediately suspended
• We reserve the right to pursue legal action for fraudulent chargebacks
• You may be permanently banned from using the Service
• Chargeback fees may be added to your account

Please contact us first if you have any billing concerns. We are committed to resolving issues fairly.

9. Partial Refunds

We do not offer partial refunds for:

• Unused portions of a subscription period
• Downgrading from a higher plan to a lower plan
• Features you did not use
• Promotional discounts that have expired

10. Service Credits

In exceptional circumstances (e.g., extended downtime, service failures), we may offer service credits instead of refunds:

• Service credits extend your subscription period
• Credits cannot be exchanged for cash
• Credits are issued at our sole discretion
• Credits expire if your account is closed

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Existing Subscriptions: Changes to this policy do not affect refund eligibility for purchases made before the policy change.

12. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us: